Nupoint automatically play message

[andy_Coster]

Hi all,

Can't seem to find a way of doing this current so maybe someone can help? I have a 3300 system and nupoint messenger. What I need to achieve is that after x number of rings, calls to various numbers are forwarded to a message saying"sorry we are busy please try later....".
I've tried settings first alternative to a phantom extension itself on divert to the voicemail hunt group, however the caller is directed to the originally called number's mailbox and not the phantom's. The *nnn methods listed on various forums does not seem to work with Nupoint, it ignores the * and digit string. FCOS is set to NOT ignore dtmf digits.
I wondered if I can set up a new line group, add a single line triplet and have this just play a message or automatically direct to a set voicemail box when rung. However, all I can get it to play is the "welcome to message center..." greeting. I have tried setting it to call director, and edited the call flow for the line group to direct to the relevant mailbox (greeting only, already configured) on receiving a new call. However, this don't work, I still just get the message center.

Any thoughts?

Thanks Andy

[ralph]

Here's how you do it:
1) create a ACD Agent ID
2) Create an ACD Group.  Set the options of the group to queue even if no agents are logged in.
3) Create an ACD Path.  Use the new agent group.
4) interflow the path after 1 (one) second.
5) create mailbox that matches the path.  Put your desired greeting in it.

What makes this work is the queuing to the path - no matter how brief.

Ralph

[andy_Coster]

Here's how you do it:
1) create a ACD Agent ID
2) Create an ACD Group.  Set the options of the group to queue even if no agents are logged in.
3) Create an ACD Path.  Use the new agent group.
4) interflow the path after 1 (one) second.
5) create mailbox that matches the path.  Put your desired greeting in it.

What makes this work is the queuing to the path - no matter how brief.

Ralph

Ralph,

Thanks for your reply. However, I don't appear to be able to do anything concerning ACD due to a lack of ACD Agent Licenses Unless I'm missing something? Am I scuppered with said licenses?

Cheers!

[johnp]

I don't think you will need any license.

[andy_Coster]

You are right- I don't need an licenses and I have been able to program what I think is required. However, I still get the voicemail box of the extension I am calling from, and not the new mailbox matched with the path.

I have an ACD agent, ACD group with the new agent as a member, and a path referencing the group. Path has DN of 704, I have created mailbox 704 and recorded a greeting, and I have set the path to interflow after 1 second and the interflow point to the VM hunt group.

Is this correct? What am I missing?

Thanks again

[ralph]

Be sure that in the agent group it is set to queue to the group even if no agents are logged in.
To help verify this is working ok, set your overflow to 10 seconds.   It should ring for 10 seconds before going to VM.
If it's not doing that then you still have something set wrong.

Ralph

[andy_Coster]

It does obey the overflow time- after the amount of time I set, it drops to the voicemail system but it doesn't go the path's mailbox. It just goes to the originating caller's mailbox

It is set to queue even if no agents are logged in.

Thanks

[ralph]

The original caller's mailbox or the original called mailbox?

If it's the called mailbox then I guess I don't have an answer.
But if it's the callers mailbox, what happens if you call it as an outside caller?

BTW you could also try and send it to a Named Tag Hunt group.   Try that.

Ralph

[andy_Coster]

From an internal extension, it is the original caller's mailbox. If I reroute an extension to the ACD path and call it from externally, I just get the message center front end 'please enter a mailbox number...'

I have also tried a NameTag hunt group, and rerouting to this and calling in from outside give a pause followed by 'I did not get your response in time, please try again' from the Nupoint lady. I can't replicate this message, so no idea what is actually being sent to Nupoint!! I'm lost now.....

Thanks for your help on this!

[johnp]

The related document on Mitel On-Line, says to interflow to an extension that is rerouted always to vm and it will use this extension's value.

[andy_Coster]

I think that's done it!! Thanks!

[andy_Coster]

Just to confirm that this works perfectly, thank you!

Path set to interflow after 1 second to a hotdesk user with call rerouting always set to VM hunt group. The hotdesk user's mailbox is then played.

I can set a call rerouting first alternative to the path's DN, and it then routes to the hotdesk mailbox after the call forward no answer timer expires.

Excellent, and thanks for all your help!