Hi all,
Can't seem to find a way of doing this current so maybe someone can help? I have a 3300 system and nupoint messenger. What I need to achieve is that after x number of rings, calls to various numbers are forwarded to a message saying"sorry we are busy please try later....".
I've tried settings first alternative to a phantom extension itself on divert to the voicemail hunt group, however the caller is directed to the originally called number's mailbox and not the phantom's. The *nnn methods listed on various forums does not seem to work with Nupoint, it ignores the * and digit string. FCOS is set to NOT ignore dtmf digits.
I wondered if I can set up a new line group, add a single line triplet and have this just play a message or automatically direct to a set voicemail box when rung. However, all I can get it to play is the "welcome to message center..." greeting. I have tried setting it to call director, and edited the call flow for the line group to direct to the relevant mailbox (greeting only, already configured) on receiving a new call. However, this don't work, I still just get the message center.
Any thoughts?
Thanks Andy