Greetings,
I am having an issue with a 5220 phone where picking up the handset or using the Plantronics wireless headset with lifter does not automatically answer a call or pick up a line. The line key must be pressed to answer and the Cancel key must be pressed to hang up.
I have seen this issue before and resolved it by deleting the extension and then recreating it. The first time it happened I tried moving the extension to a different phone, first a 5224 and then a 5330. The same behavior persisted on these other phones so I assume it must have something to do with the extension, not the phone.
I can delete and recreate this extension like before to fix the issue, however, I thought I would put this out there in hopes of finding an answer to why this is happening.
Thanks in advance,
Forrest