MWI synchronization on the phone with the reading of messages through the Micros

[Successtest]

we have some strange issues here with voice mail to email.

After voice mail was listened through e-mail client, webmail or outlook.

Message Waiting Indicators turned off on some extensions,
Message Waiting Indicators on a couple of extensions ONLY turned off AFTER the email was DELETED.
But Waiting Indicators on some extensions NEVER turned off, even after the email was DELETED, the vocie mail on the phone system was not discard, but we can use the phone to listen the voice mail again, then the light would turn off.

How to fix this problem, MWI synchronization on the phone with the reading of messages through the Microsoft email system.

Setup on all the extensions are the same,

What we are using
NuPoint Unified Messaging Build: 15.1.0.14.01
Exchange 2003
MITEL AD SNAP-IN 8.0.1.3 was install on Windows Server 2003

Thanks

[ralph]

Verify that all your NuPoint ports are in the same hunt group.

Ralph

[Successtest]

Verify that all your NuPoint ports are in the same hunt group.

Ralph

Thanks Ralph

It seems 3899 is the only one, am I right?

Thanks a gain.


ICP # 1
----------
3300 ICP Name: OurICP.
3300 ICP IP Address: 192.168.200.2
Set Registration Code: ###     Set Replacement Code: ***

HCI Reroute Hunt Group Number: 3899
  Number of extensions configured: 8
  Module Number   Channel Number   Extension.
   1      0   3801
   1      1   3802
   1      2   3803
   1      3   3804
   1      4   3805
   1      5   3806
   1      6   3807
   1      7   3808


ICP # 2
----------
3300 ICP Name: .
3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

HCI Reroute Hunt Group Number:
  There are no channels assigned.


ICP # 3
----------
3300 ICP Name: .
3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

HCI Reroute Hunt Group Number:
  There are no channels assigned.


ICP # 4
----------
3300 ICP Name: .
3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

HCI Reroute Hunt Group Number:
  There are no channels assigned.
  There are no ports assigned for the PIMG/TIMG 1.
  There are no ports assigned for the PIMG/TIMG 2.
         .
         .
         .

[ralph]

That looks right so it's not the problem I thought.
In the NuPoint, do all the mailboxes have the same FCOS and MWI type?

Ralph

[Successtest]

Thank you Ralph.

Yes, all the mailboxes have the same FCOS and MWI type, when new mailboxe is created, it's copied from the one works fine.

Thanks again.

That looks right so it's not the problem I thought.
In the NuPoint, do all the mailboxes have the same FCOS and MWI type?

Ralph