one way audio (acd agent)

[Jack Xu]

i've got several ip phones registered to SRC server . (MBG version is 7.1.16.0) ,i set ACD enable for them ,then login acd agents on these phones.... but when i call from one set to another, i can only hear the called part'as audio,i can not hear any audio from calling part . anyone may give some advice on this....
Thanks in advance..

[martyn]

Do you get one way audio on an external call as well?

[Jack Xu]

not all all...only when i log in using the acd agent id,the issue accurs..

[dilkie]

send the tug logs to mitel product support, they can sort out the problem for you.

[martyn]

Are all the phones on the same vlan? Are the phones that are being monitored by SRC on a different vlan to normal phones? If so I am thinking that it could be a problem with the SRC box not knowing the route to some networks.

I agree that a ticket should be raised with Mitel, but you would also want to rule out the network as well as that is a common cause of one way voice.

[dilkie]

i wouldn't think it's a vlan issue, the vlan tagging is done at the device/set level, it has no knowledge of acd/hotdesk  configuration.

it is likely an odd network configuration. he didn't say, do the sets work if they are not logged in to the acd #? logging in can sometimes switch your set to another 3300 and perhaps the network issue lies there..

the only other thing I can think of is a funky setup with SRC... like if it was in a DMZ with external IP addresses. stuff like that can be a bit tricky, but PS can sort that out.

[Jack Xu]

finally i figured out that its a network routing issue.  thank you all and sorry for wasting your time.

[martyn]

That's cool. Had a gut feel that it would be the network, it usually is when you have one way voice.