Incoming digits on 5540 IP console

[dutch_tuga]

Hi there,

Is there any way to change the amount of incoming digits on an 5540 IP console. From external callers I can only see a maximum of 7 digits followed by the trunk name. Even if I don't give any name to the trunk it will still show a maximum of 7 digits.

Is this the max possible?

Thanks in advance.

[acejavelin]

It sounds like your COS is missing some options to display caller ID/ANI and it is only displaying DNIS digits. Although if this is a T-1 (non-ISDN) showing the DNIS digits might be the best you can get...

Check these settings in the console and trunk's COS:

Calling Name Display - Internal - ONS   Yes   
Calling Number Display - Internal - ONS   Yes   
Display ANI/DNIS/ISDN Calling/Called Number   Yes   
Display ANI/ISDN Calling Number Only   Yes   
Display Caller ID on multicall/keylines   Yes   
Display Caller ID On Multicall/Keylines Timer   5   

And also in the PRI trunk's COS:

ANI/DNIS/ISDN Number Delivery Trunk   Yes   
   

[dutch_tuga]

Thanks for the lead.

By setting Display ANI/ISDN Calling Number Only to No did the trick. It regards an E1 by the way.

[acejavelin]

Thanks for the lead.

By setting Display ANI/ISDN Calling Number Only to No did the trick. It regards an E1 by the way.

Hmmm... odd, eitherway, glad you got it working!