My sales director went to see a prospective customer, they have a 3300 CXi with around 20 IP phones.
The customer believes that calls are not queuing properly on the 3300, as in some people get through after ten minutes whereas other people get through after a minute (It's a busy doctors practice). They have call queuing messages apparently.
On a 5000 if you route calls to a hunt group and they are waiting for an agent to come free even if a queuing message is currently playing the call is still ringing to the group, is it the same case on MCD or is the call removed from the group to play the queuing message then dumped back in (I thought unlikely)??
I'm just wondering about this really as we are quoting to replace the 3300 with a 5000.