When I say a virtual ext, I mean that there is no physical telephone with the ext assigned to it.
I have the hunt group ext setup with the hunt group type set to "Voice", secondary element set to "Unassigned" although this is where I assumed I would program the Voice mail for the hunt group???
As stated before I don't claim to be an expert in Mitel ICP 3300 and can only go but the help files and google searches to try and understand what needs to be carried out.
The area in help that I found and assumed needed to be setup states the following:
Secondary Element
Allows you to enable and disable resiliency for the hunt group. You can only enable resiliency if the Group Type field is set to "Voice" or "VoiceMail".
On the primary (local) element, select the secondary element for the resilient hunt group. If the primary element fails, the hunt group fails over to the secondary element that is specified in this field. You must program the COS fields before you can enable a hunt group with resiliency. Refer to the 3300 ICP Resiliency Guide on Mitel Online for instructions on how to configure hunt group resiliency.
In the this form, the secondary element field displays "Not Assigned" if the group is not resilient. If the secondary element field is blank, the group is resilient but the secondary element name is blank.
In the Add and Change window, the secondary element field allows you to enable resiliency . To enable resiliency, select an element from the drop-down list. To disable resiliency, select the "Not Assigned" from drop-down list.
On the secondary element, this field is read-only.
But this is where I'm stuck, as I cannot select anything from the drop down for Secondary Element - Unassigned and don't really understand what I must change to enable this functionality, if really required to achieve what I need.
This is where I'm stuck, and could probably be looking in the wrong section all together, so any advise is good advise?
Thanks
Mark