Author Topic: Voicemail greeting issue, help needed  (Read 1945 times)

Offline jvdpol

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Voicemail greeting issue, help needed
« on: September 27, 2012, 03:58:00 AM »
Environment: Mitel 3300Mxe controller with voicemail which is used for announcements and ivr menu.

To record an alternative message we use the integrated voicemailnumber 820 in our case. A free greeting number has been selected and re-recorded. The problem is when i call the integrated voicemail system and choose to listen a recorded announcement i get the newly recorded message, on -every- port i choose.

To make it even stranger, when i directly call the voicemail port on the mitel to listen to the announcement i get the -old- announcement. (for instance extension 805 which has greeting number 5 attached which has been re-recorded)

What am i missing?
« Last Edit: September 27, 2012, 04:01:50 AM by jvdpol »


Offline jvdpol

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Re: Voicemail greeting issue, help needed
« Reply #1 on: October 04, 2012, 01:40:12 AM »
Problem solved: The new recorded message wasn't confirmed through the admin voicemailbox. When a newly recorded message is not confirmed it is heard on all the announcements until the message is confirmed.


 

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