Mitel 5000 SYS ALARM #28 VM : VM APP SYNC FAIL

[zoheb]

All the phone systems receive SYS ALARM #28 VM : VM APP SYNC FAIL message / error on the phone / sofrphone.  How to get rid of this?  Please recommend

To clear this error message for entire network:  dial 9851 on the phone.
But I need to fix it permanently. 

Following steps were recommended some time back by Mitel which ain't working anymore.

 A) Email Gateway:
                    1) Email address - Recommend - voicemail@xyz.com
                    2) Email real name- Recommend - voicemail
                    3) Email SMTP server - must be DNS name for SMTPserver not in IP form
                    4) Email username - Recommend - voicemail 
                    5) Gateway password - The password for the voicemail account - Reccommend - voicemail

B) IP Settings:     
                     1) Base server Hostname - Mitel5000 Must resolve to 10.41.1.xx
                     2) DNS search list must be an IP address for the DNS server not finicity.com
                     3) PLEASE Check the primary/secondary IP for the DNS

[NTEDave]

Something isn't set correctly on your VM to email settings.

I had that alarm once when a user setup their VM forwarding to email but no email server was configured.

[acejavelin]

If your email server is an internal server (mail.company.local) you need to set one of the DNS entries in IP Settings to be your internal domain DNS server, if both DNS servers are to the public internet, the 5000 will not be able to resolve the mail servers name.

[mav]

A028 Voice Processing Unit Out of Sync
FIELDS: None.
CAUSE: The Email Forwarding Task in Voice Mail is only partially configured. For example, the e-mail
system is set to SMTP in Database Programming, but no administrator e-mail address is
configured.
ACTION: Verify the accuracy of the E-mail Gateway configuration in Database Programming. An
administrator e-mail address must be configured. The correct gateway address must be
configured. Each mailbox that wants to use forward to e-mail and has it configured as either
“Forward Only” or “Forward and Copy” must have a valid e-mail address.