Author Topic: Mitel model 8560 Keypad  (Read 2272 times)

Offline vman12586

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Mitel model 8560 Keypad
« on: August 02, 2012, 03:23:00 PM »
This is an interesting one; all the phones in our office do not recognize keypad entry only during a call. When dialing out for the first time, or transferring employees internally, all functions of a keypad on the phone works just fine. Once I contact automated service, lets say Verizon, their system asks to input a 10 digit phone number. This is where the keypad on the phone is not recognized. I've attempted to call a few different numbers, with identical situation and all of them did not recognize my keypad.

My system's Mitel 5000 Communications Platform
Call processing version 4.0.3.108
Voice Processor version 4.0.3.107

Preciated.
« Last Edit: August 02, 2012, 03:27:03 PM by vman12586 »


Offline ralph

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Re: Mitel model 8560 Keypad
« Reply #1 on: August 02, 2012, 04:02:35 PM »
I've see this on a 3300.   PRI protocol mismatch.
Check your protocol settings and review with your carrier to be sure they match.

Ralph

Offline bluewhite4

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Re: Mitel model 8560 Keypad
« Reply #2 on: August 02, 2012, 10:28:31 PM »
I've also seen something similar with a Telco SIP product that terminated to the PBX via PRI. It actually turned out to be a DTMF issue on the Telco side.

Offline dfleschute

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Re: Mitel model 8560 Keypad
« Reply #3 on: August 21, 2012, 11:21:58 AM »
You may want to increase your DTMF timer.  It is is too short, it will not be recognized by some systems.


 

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