My company moved to our own remote access and collaboration solution using Bomgar Software and love it... but I have had intermittent performance problems with join.me for years and prefer to use showmypc.com, Teamviewer, or LogMeIn.Com and have had better luck with any of them in general over join.me with my personal favorite being showmypc.com, it is simple and pretty easy to walk someone though it over the phone to get it up and working.