Hi
Someone asked me if it's possible to split incoming calls to a DDI that goes to ACD queue on our site and a ACD queue on another site via SIP (they don't use Mitel equipment)
The only way I can think of doing it is setting up a circular hunt group with our ACD number and the SIP number and point the DDI number to that. This will then effectively be a 50/50 split.
I was wondering if there was a better way?
Thanks