Need holiday announcement

[eciroglu]

Hi,

I need a holiday announcement that is valid for specific period of day/time range.

For instance; during 4-days public holiday, an anouncement answers all calls,plays recorded message and hangs up at the end of record.

Is it possible?

Thanks.

Volkan,

[ralph]

Is this the embedded voice mail or NuPoint?

Ralph

[eciroglu]

It is the embedded voice mail.

Thanks.

Volkan,

[ralph]

Temp greeting won't disconnect a call.  It will only change the greeting.
The only way I can think to disconnect a call like you're asking for is to create an ACD path queues for 1 second (important).
Interflow after 1 second to VM that has a transfer mailbox.   Record your greeting in the transfer mailbox. 
Set the transfer mailbox to send to a second ACD path that queues for 1 second and then drops.
Next, reroute all the numbers you want to hear the temp greeting and disconnect in Night 2 mode to the 1st ACD path.
To use it, put your system in Night 2 mode.

Haven't ever tried the above and the part I'm not sure of is the transfer box.
You'll have to try it out.

Ralph

[x-man]

Why not just use a announcement only mailbox, which just disconnects at its end? Just route all calls to the box. done.

[acejavelin]

Pretty sure an announcement mailbox will return the caller to the main auto attendant after the message is played. Best bet here for those specific requirements is to make a RAD, then route the calls to the RAD during the period needed.

[ralph]

X-man,
Oh, there you go.   Trying to make life easy. 
Why do something in one step when you can do it in 15?
 

Seriously though,   I didn't realize an announcement box would hang up.

Ralph

[ralph]

In the old days, if you routed a call directly to a RAD, it turned it into a with an announcement with DISA functionality. 
Somewhere in the back of my mind I think that has changed but will it disconnect the call after playing?
If you put the RAD in an ACD path you can get it to disconnect but am I adding more steps than needed again?

Ralph

[acejavelin]

I have done this on the SX200, same VM so using the RAD should work...

There is a very simple answer to this as well, if you have an open ONS port, buy a $10 answering machine that can make an announcement, put it on a ONS port, record message in answering machine, then ring trunks to answering machine! Minimal setup and cost, very few steps... only drawback is volume handling.

[ralph]

Answering machine!  Truly old school.

Ralph

[x-man]

Information only mailbox (which is what I meant by announcement)

"After listening to the information, the caller can hang up, dial 0 to reach the operator, or dial another extension"...so I was nearly there. I don't know if there is any other prompt from the AA about dialling etc. but IIRC there isn't and haven't got a lab system up at the minute to test it.

[acejavelin]

Tried it quick on lab system... setup a Information Mailbox and recorded a greeting in it and you get get a canned prompt after the mailbox greeting of "You may enter another extension now, for assistance press 0, to end this call simply hang-up..." then after a timeout it goes to the regular "root" day or night AA greeting.

[x-man]

Will that depend on supercivesd/unsupervised transfer?

[acejavelin]

Just tested it... seems irrelevant to the supervised transfers being enabled or not, I don't think it's "transferring", it's more like it is routing through the VM system.

[ralph]

I'm not sure that eciroglu is still monitoring this thread.
He originated the thread but hasn't jumped back in for a while.
I wonder if we're chasing something that moot at the moment.

Ralph