Author Topic: Hunt groups  (Read 3297 times)

Offline mayerfeld

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Hunt groups
« on: July 02, 2012, 03:06:44 PM »
Can someone point me a a step by step for creating a Hunt group?  We published a new DID and I want the receptionists to be able to answer a call made to that DID even if it is "busy".

Thanks!
Eli


Offline wiseguy

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Re: Hunt groups
« Reply #1 on: July 02, 2012, 04:04:14 PM »
Go to Users/groups add a huntgroup with the DID number. Add the receptionist in that group and add a RAD into the group. The RAD is needed to make the Huntgroup queue external calls.

Offline x-man

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Re: Hunt groups
« Reply #2 on: July 03, 2012, 04:31:02 AM »
Ah, but do you mean a hunt group or do you mean a ring group? Different ways of working wrt how they ring?

Offline mayerfeld

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Re: Hunt groups
« Reply #3 on: July 03, 2012, 04:52:02 PM »
I think actually I want a Key System Group

Offline x-man

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Re: Hunt groups
« Reply #4 on: July 04, 2012, 11:54:50 AM »
or even a multicall line. One which rings on a line on each phone including the operators (assuming no console, I'm not sure you can have a multicall on a console....)?

Offline Mattmayn

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Re: Hunt groups
« Reply #5 on: July 05, 2012, 07:31:09 AM »
I would say the multicall option would works best for you, unless you have consoles.

Offline mayerfeld

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Re: Hunt groups
« Reply #6 on: August 01, 2012, 10:24:39 AM »
I am stuck on how to create a MultiCall....


 

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