restore a 5020IP to factory settings

[mayerfeld]

I did the following:
a.    plug in while holding scroll UP.
b.   “set static IP param”? press # for yes
c.   Press arrow down once
d.   "Use present settings?" Press * to delete
e.   “save and exit?”, press # for yes

it rebooted and came back up as the old extension. What am I doing wrong?
Thanks

[acejavelin]

The IP settings are irrelevant to the extension number, once a phone is registered with the Mitel 3300 it's MAC address is associates with that extension number. You will either need to go into that via ESM and clear the MAC address from the extension or do a an IP Set Replacement via FAC and replace the current MAC address with another phone.

[mayerfeld]

thanks . I didn't think of that.
Done.
Eli