Author Topic: Can Nupoint do fax-to-email?  (Read 8951 times)

Offline abnormaliti

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Can Nupoint do fax-to-email?
« on: June 25, 2012, 08:21:19 PM »
I am sorry if this is an obvious answer but I can confirm one way or the other whether it is possible for Nupoint, combined with a Mitel 3300, to do fax to email.

I am new to this Mitel system and I have been looking through the webinterfaces and help screens to try and figure out if it can be done, let alone how to do it.  I am looking for a solution that will allow a fax to come into a dedicated extension/number and that fax to be then delivered to a defined email address in the form of a PDF, preferably, or TIFF.

I would appreciate any information anyone could provide.

Ben


Offline martyn

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Re: Can Nupoint do fax-to-email?
« Reply #1 on: June 25, 2012, 08:26:02 PM »
Short answer yes this can be done and is a basic function of nupoint faxing.

Offline abnormaliti

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Re: Can Nupoint do fax-to-email?
« Reply #2 on: June 25, 2012, 09:43:31 PM »
Thanks martyn,

Could you direct me to a guide or docs that would help me configure it?

Ben

Offline stevek

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Re: Can Nupoint do fax-to-email?
« Reply #3 on: June 27, 2012, 01:31:46 PM »
I think its a chargeable license option within Nupoint.

Offline JoeShmo

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Re: Can Nupoint do fax-to-email?
« Reply #4 on: July 19, 2012, 08:59:54 AM »
Abnormaliti,
Any luck with this?  I've been trying to make it accept FAXs as well, to no avail.
 I do have options 190-192, 194,203 enabled in my FCOS, but my mailbox still wont accept a fax.

If I go to MSL, and check Blades, I do *NOT* show "Fax Services", so check on yours to see if you purchased it.  When we got ours, we were SUPPOSED to get it, as we asked for that, along with Advanced UM (which we do have).

Offline acejavelin

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Re: Can Nupoint do fax-to-email?
« Reply #5 on: July 19, 2012, 11:02:56 AM »
For fax services to work, you must first have the appropriate license... then you must build a fax group and associate it with the Incoming and Outgoing Line Groups, until you do this step, nothing else will work!

- Add FBits 190-196, 200, 235, 240, 263, 264, 280, 290 to a Fcos and apply to mailbox.
- Modify mailbox to have a Fax Call Access type of 0, set the Default Fax Retrieval Number of the fax machine, and for Web/Printer Driver receipt enable a Call Placement Access Type of 0

Offline glenndmartin

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Re: Can Nupoint do fax-to-email?
« Reply #6 on: February 11, 2013, 04:08:49 AM »
Hello

i am having problems with this

i have setup as per the training and does but when i get someone to send a test fax it will not send please see below my active config

Group #1: "NuPoint Voice"
  Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5
            Voice Recognition Conn: <none>
  Application = [NUPOINT VOICE]
   Dial plan = [4,4,4,4,4,4,4,4,4]
   Administrator mbox # = [9998]
   General Greeting mbox # = []
   Attendant mbox # = [9999]
   Wait Prompt = [Y]
   Caller multiple messages enabled = [Y]
   KEY_0 for attendant transfer during greeting = [N]
   Disconnect string = []
   Pre-company name string = []
   Pre-mailbox greeting string = []
   Passcode Length  Min = [4], Max = [10]
   "6" Key Operator Transfer Dial String = []
   "6" Key Operator Transfer pre-Dial String = []
   Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
   Passcode trip count = [5],  Passcode trip period = [24]
   Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
                 Suppress Number = [N], Single Digit Access = [N]
   Delay Before Answer = [50]
   E-mail Transfer String = []
   Allow Dial an Extension for callers = [N], users = [N]
   Analog Networking: Call Setup timeout = [6]
      International Access Code = [], Country code = []
      Area/City code = [], 1plus dialing = []
      Area/City code is dialed with Local Telephone Number = [N]
      Telephone number = [], Loop-back Test Mailbox = []
   Name Greet Quality =
  • , Message Quality =

   Attendant's extension =

   Pre DN or attendant xfer string = [S+]

 Group #2: "NuPoint CallDirector"
  Module 1: Lines 0:7 0:8 0:9
            Voice Recognition Conn: <none>
  Application = [NUPOINT VOICE]
  NP Call Director Interface
   Dial plan = [4,4,4,4,4,4,4,4,4]
   Administrator mbox # = [9998]
   General Greeting mbox # = []
   Attendant mbox # = [9999]
   Transfer Call Box # = []
   Wait Prompt = [Y]
   Caller multiple messages enabled = [Y]
   KEY_0 for attendant transfer during greeting = [N]
   Disconnect string = []
   Pre-company name string = []
   Pre-mailbox greeting string = []
   Passcode Length  Min = [4], Max = [10]
   "6" Key Operator
Activating active configuration config=1 without Stoping TCP/IP
Transfer Dial String = []
   "6" Key Operator Transfer pre-Dial String = []
   Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
   Passcode trip count = [5],  Passcode trip period = [24]
   Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
                 Suppress Number = [N], Single Digit Access = [N]
   Delay Before Answer = [50]
   E-mail Transfer String = []
   Allow Dial an Extension for callers = [N], users = [N]
   Analog Networking: Call Setup timeout = [6]
      International Access Code = [], Country code = []
      Area/City code = [], 1plus dialing = []
      Area/City code is dialed with Local Telephone Number = [N]
      Telephone number = [], Loop-back Test Mailbox = []
   Name Greet Quality =
  • , Message Quality =

   Attendant's extension =

   Pre DN or attendant xfer string = [S+]






 
        TCP/IP System Wide Host Configuration
        -------------------------------------

              Domain name: er.local

 H  C  M  S
 o  a  o  l  N
 s  r  d  o  e
 t  d  e  t  t      IP Address       Host Name 
-----------------------------------------------------------------------------------------------------
 1  1  P  0  1       10.10.4.4             vmas


SmartHost : 10.0.1.4



 ICP # 1
----------
 3300 ICP Name: Unit51.
 3300 ICP IP Address: 10.10.4.2
 Set Registration Code: ***     Set Replacement Code: ###

 HCI Reroute Hunt Group Number: 5557
  Number of extensions configured: 9
  Module Number   Channel Number   Extension.
   1      0   5011
   1      1   5012
   1      2   5013
   1      3   5014
   1      4   5015
   1      5   5016
   1      7   5018
   1      8   5019
   1      9   5020


 ICP # 2
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.


 ICP # 3
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.


 ICP # 4
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.
  There are no ports assigned for the PIMG/TIMG 1.
  There are no ports assigned for the PIMG/TIMG 2.
  There are no ports assigned for the PIMG/TIMG 3.
  There are no ports assigned for the PIMG/TIMG 4.
  There are no ports assigned for the PIMG/TIMG 5.
  There are no ports assigned for the PIMG/TIMG 6.
  There are no ports assigned for the PIMG/TIMG 7.
  There are no ports assigned for the PIMG/TIMG 8.
  There are no ports assigned for the PIMG/TIMG 9.
  There are no ports assigned for the PIMG/TIMG 10.
  There are no ports assigned for the PIMG/TIMG 11.
  There are no ports assigned for the PIMG/TIMG 12.
  There are no ports assigned for the PIMG/TIMG 13.
  There are no ports assigned for the PIMG/TIMG 14.
  There are no ports assigned for the PIMG/TIMG 15.
  There are no ports assigned for the PIMG/TIMG 16.
  There are no ports assigned for the PIMG/TIMG 17.
  There are no ports assigned for the PIMG/TIMG 18.
  There are no ports assigned for the PIMG/TIMG 19.
  There are no ports assigned for the PIMG/TIMG 20.
  There are no ports assigned for the PIMG/TIMG 21.
  There are no ports assigned for the PIMG/TIMG 22.
  There are no ports assigned for the PIMG/TIMG 23.
  There are no ports assigned for the PIMG/TIMG 24.
  There are no ports assigned for the PIMG/TIMG 25.
  There are no ports assigned for the PIMG/TIMG 26.
  There are no ports assigned for the PIMG/TIMG 27.
  There are no ports assigned for the PIMG/TIMG 28.
  There are no ports assigned for the PIMG/TIMG 29.
  There are no ports assigned for the PIMG/TIMG 30.
 
  The following optional features are enabled:
   Configurable Data link
   Configurable Message Waiting
   NP Receptionist
   Enhanced In-band
   Unified TCP/IP
   NP PWG View
   NP Call Director
   Caller Line Id user interface
   NP Config Server
   NP Admin Server
   LAN Backup
   UM-SMTP
   UM-WebView
   IP Integration

Offline acejavelin

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Re: Can Nupoint do fax-to-email?
« Reply #7 on: February 11, 2013, 08:22:06 AM »
Hello

i am having problems with this

i have setup as per the training and does but when i get someone to send a test fax it will not send please see below my active config

When I went to training we had to build a fax group and have a fax license... check your study guide again. :)

Offline glenndmartin

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Re: Can Nupoint do fax-to-email?
« Reply #8 on: February 11, 2013, 10:15:48 AM »
just got this working

had all the blades installed but had to edit offine then activate again


 

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