Guys,
sure I am missing something here but cant get call forwarding to work as the customer wants.
Running MCD5.0
I have configured 1st alternate as the voicemail Pilot number and then put a handset call forward no ans to 7263 on 7262.
1. call to 7262, if not answered then forward to 7263, if not answered here, then drop to voicemail mbx 7262. This works fine.
However the customer also wants this to happen if he is on the phone so.....
2. call to 7262, if busy,
requires call waiting, then if not answered forward to extn 7263, if not answered here, then drop to voicemail into mbx 7262.
the first part works fine and I get the 'call waiting' in the display and the call goes off to 7263 as required, however it just wont then go to the voicemail.
I will need this to happen for both internal and external incoming calls. At the moment have only tried it for internal calls, but will keep experimenting anyway.
I am sure it is something simple maybe a timer or COS flag but starting to pull my hair a little.
Any help would be greatly appreciated
Cheers
Chris