Author Topic: Are UCA Softphones too quiet?  (Read 1984 times)

Offline akuhn

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Are UCA Softphones too quiet?
« on: May 08, 2012, 01:46:36 PM »
What I mean is...if I decide to use my softphone at work (on my laptop and using a Logitech headset) instead of my deskphone, I have a high frequency of calls dropped by the other party, when the other party is an automated menu that I have to "press 1 for sales, 2 for tech support, 3 for whatever."

Since I'm an IT guy (and newer phone guy), I make a lot of calls to places like this and frequently, the calls just drop.  If I call back via the deskphone, they don't.  I think it's because these systems I'm calling into detect no activity and drop me before I can press the virtual keypad.

Does this make sense?  And if so, is there something I can do about it?

Also, when I'm dialing out via softphone, the ringing is not as "normal" as a desk phone.  It almost sounds like, but not quite, two near simultaneous rings happening at the same time.

Thanks for suggestions or advice on this.


Offline Kurt

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Re: Are UCA Softphones too quiet?
« Reply #1 on: May 09, 2012, 10:20:58 AM »
What version of UCA are you using?  I had issues with earlier releases and Auto Attendants.  Haven't experienced symptoms or reports like that in a while though.

Offline akuhn

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Re: Are UCA Softphones too quiet?
« Reply #2 on: May 09, 2012, 10:21:46 AM »
4.1.22.0


 

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