Author Topic: On 53xx speaker call, call/ring notitification of new call?  (Read 2596 times)

Offline PFloyd

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All,

We have a problem in the implementation of our system that we're still not feeling comfortable with and want to pitch it to the community for some input.

Basically, we have a 3300 CX II and 53xx series phones deployed across the company, 5320s being the most common unit found on desktops and conference rooms. Where we're having some heartache is that if a user has an active call through the speaker and a new call comes in, there's no audio or visual indication that the phone is ringing except for the button next to the 2nd line key they have. I've had people looking at the phone directly in this condition and not know that a second call was coming in. Yes, if the user has UCA they can get a call pop-up, but even then, if they're not looking at their screen, they can miss it.

(For reference, we came from a Nortel system where the phones would always ring when you were on a call, whether you were on speaker or not.)

Where this gets to be a bigger issue is in our conference rooms. If you're in the process of setting up a conference with 2 (or more) parties and are already on speaker with one, you wouldn't know if another party calls in unless you're actively staring at the phone and watching that line key. There is no UCA available in this circumstance.

It would be great if the MWI light would flash on all incoming calls, but it doesn't do it when the speaker is being used. The phone does ring once and flash the MWI light once when the user is on their handset.

Has anyone else had the same problems? Are there any potential solutions/suggestions?

I looked here and the closest discussion I could find to this was this one.
« Last Edit: May 22, 2012, 10:03:56 PM by ralph »


Offline lowradiation

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Re: On 53xx speaker call, call/ring notitification of new call?
« Reply #1 on: May 01, 2012, 06:07:49 PM »
1. delete the 2nd multcall key - only one prime dn key
2. set the camp-on timer to 0 seconds for the trunks and sets COS
3. add a call rerouting 1st alternative that has no answer only (busy set to normal) to voicemail <-- if the extension has voicemail - if the user does not have voicemail don't change anything

a. You will get a camp-on notification beep even on speakerphone
b. You will get a 'Trade' softkey to swap between the call that you are on and the incoming call.
c. You can press the transfer/conference key to join the 3 callers
If you receive a 3rd, 4th, 5th, 6th call repeat steps a b c

Offline PFloyd

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Re: On 53xx speaker call, call/ring notitification of new call?
« Reply #2 on: May 02, 2012, 08:15:30 AM »
lr: Thanks!    :D

I'll let you know how things go.

Offline PFloyd

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Re: On 53xx speaker call, call/ring notitification of new call?
« Reply #3 on: May 22, 2012, 05:11:55 PM »
Success!  ;D

After doing the steps above, it got us most of the way there. It appeared that we also had to assign a DID to the particular extension in order to get it to work; calls to our main number are normally redirected by the NuPoint, which apparently prevented this from working.

Can this method work without the need for assigning DIDs?


 

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