I'm having some issues with a Mitel SX-200 that I've taken over administration of recently. When a caller places a call into the system and the auto attendant picks up, the caller has the option to dial the extension they are trying to reach or press "9" to dial by a name directory. When "9" is pressed and you spell "John" (by pressing 5646) there are 3 results returned. Option 1 and 3 are correct, both of these extensions are someone names John. Option 2 however is someone named Tim. If you dial 846 in the directory, Tim is the only option. Pressing 2 for the "John" results sends you to Tim's correct extension.
I've deleted the voice mail box (by using the Admin mailbox feature) and recreated it. I've deleted the phone setup (by Hyper Terming in and using Form 09) and recreated. I've removed both and although the name "John" is no longer spoken as option 2, the extension is still given.
I can't figure out where to change this dial by name or at worst case delete it. I do know that at some point Tim's extension was indeed used by someone with the name of John, however that has been awhile ago now.
Can anyone point me in a direction here to fix this? It's become frustrating at the least.
Thanks!