Hey All,
This is my first post on here so may have got the posting a little wrong. Apologies.
Anyways, i have a problem and wondered if one of you boffins could sort it?
I work for a law firm that has 13 controller in total. I have recently implemented IP Trunking across the site and this is now all up and running. However, i wanted the users to have a seamless experience with the dialling. The problem i have is that if one of the IP trunks fails that users have to dial internationally as ARS will not be able to send the digits down the ip trunk if it fails.
So my question is how do i get round it? Should the IP line fail i still want users to be able to diall short dials as normal. There must be some way of configuring ARS to do this?
Thanks for any help, greatly appreciated!
Ollie