Hi again!
This has happened twice for just one user in the office. When she got a call, the UCA call box popped up showing an internal contact while the call had in fact originated from outside the company. She then called the internal contact and made sure that they did not ring her nor forwarded any calls to her.
I have no idea how this can be happening or how to troubleshoot it, since it has only happened twice in 4 months and no one else has had a similar issue.
Any help or suggestions appreciated.
Thank you