UCA Ver 4.1, unable to chat, different subnets...

[bigalusn]

we use (well not use) UCA Ver 4.1 in order to chat and make calls to extensions.

Now if I double click on a contact I can make a call with no problem

but if I right click on a contact I can't or don't get the chat option.

UCA is on 10.10.10.xxx subnet, all MiTel phones are also on this subnet

and all the pc's laptops are on a 192.168.100.xxx

so why don't we get the chat option?


 

[akuhn]

You can either move the UCA server to the same subnet as your PCs, or, open up the necessary ports between the PC subnet and the phone subnet to ensure that all aspects of the UCA Client and Server can see each other.

You can find those ports in the Engineering Guidelines document, and I think I've posted them on this forum as well, as I'm still working to get the softphones portion of the UCA client to work outside of the office.

[bigalusn]

intersting, I was told by BlackBox that we couldn't place the UC server in the same subnet as my Network devices.

but also why wouldn't the chat session work? If I can call and use my softphone I should be able to chat...makes no sense.

What are the specific ports that UCA needs, I don't have a user guide, sorry.

thanks!!!

[smarbar]

First thing to check is that the users are licensed for this feature.

[bigalusn]

ummm everyone is licensed....

[smarbar]

They may be licensed but are they enabled for this feature. Go to feature profiles and check that Chat is ticked for the profile your users are using.

[bigalusn]

chat works only if it's on the 10.10.10.xxx subnet, but not on the 192. subnet, so yes everyone has chat enabled...

[akuhn]

I thought you said chat doesn't work.  Do you mean that you took a pc and put it on the same subnet as the uca server and then chat worked?  That would tell me it's a firewall issue and that ports need to be opened.

[v2win]

Is the 192.168.x.x network in the local networks of the MSL?

[bigalusn]

yes it's in the local msl settings.

Juniper if my firewall and we tested all ports so it's not a firewall issue.

[akuhn]

Using the UCA engineering guide, page 26 lists the following ports used for the UC Server:

Ports used by UC Server

TCP Ports 5060, 6015, 5090, 5070, 6010, 1099, 5106, 5085, and 5269
SSL ports 5061, 6016, 5091, 5071, 6011, and 5086 (for SIP TLS support)
SSL port 36008 for Web socket support

UDP ports 6015, 5090, 5070, 6010, 5085, and 18100

SonicWall does not list anything as an "SSL Port" so I am not sure what to make of that.

[v2win]

Could it be a windows firewall issue in the PC?

[bigalusn]

negative on Windows.

thanks for the ports...

[bigalusn]

ok I think I'm getting closer.  I deleted all the users, then ran a Sync, all user are back in (no big deal 64 of 66 users don't have UCA installed) so at least I can test it myself and one other user.

Before all the users under corp contact showed up as "unknown users" now all the users show up normally, just their names

but I still can't freaken chat...

[akuhn]

just to be sure, both users are logged in and can see each other, including status changes?  Do you see the green bubble indicating chat is available?