MWI Button lights up but does nothing

[ucx]

MCD 5.0 - Embedded VM
I have a phantom DN (2299) that routes to ring groups during the day and to voicemail at night. I have put a MWI button on the receptionists phone with the directory number of the extension (2299).
When a message is left, the button lights up, but when she presses it, nothing happens.

The system in question is in a cluster with my current system, but each is using their embedded VM. When I program a MWI button on my phone for my office partner's extension and leave him a message, my light starts up on the button and when I press it it takes me to his VM box, the same as would happen if I walked to his phone and pressed the VM button. This is the behaviour that I want; however the remote system isn't playing ball.

I have tried setting it up on other phones at the remote site - no change.
I have tried setting up a MWI button for a physical phone extension on the remote reception phone - does the same thing (nada).

With the systems being in a cluster, they have the same CoS and other settings as my system, yet they are behaving differently. Does anyone have any ideas? I have the messages emailling out (which suits my local office fine) but they really want a light at the remote site.

Thanks.

[ralph]

Is the light stuck on or is the problem that when it's active and you press it, it doesn't do anything.  Does it go off after listening to the messages?

Ralph

[Mattmayn]

Is the MB for the ring group on the same controller as the phone trying to access it or on a different one?

[boycey9]

The port that is sending the MWI light is not in your voicemail huntgroup, Make sure  the last 3 ports (ie 18,19 and 20) are in your huntgroup. For less busy systems you may get away with onlt the last Two ports.

[ucx]

Thanks for the replies.

Ralph: the issue is the light wouldn't light up even though there are new messages in the mailbox. I even made sure that the messages were left AFTER the button was programmed. Pressing the button does nothing.

Mattymayn: They are on the same controller. I tried programming a button on my phone (different controller) and it wouldn't work, btu I expected that.

boycey9: thanks, that worked! I had ports 1-11 in the Vm hunt group and 12-15 in the recorder hunt group and I totally missed that 16 wasn't in either. As soon as I put it into the main VM hunt group, the light started working.

Thanks everyone

[ralph]

Glad to hear you got it sorted.

Ralph