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Topic: ACD Software (Read 2743 times)
bluewhite4
Global Moderator
Hero Member
Posts: 1041
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ACD Software
«
on:
January 26, 2012, 04:58:42 PM »
Just wondering if anyone can recommend acd reporting software other then PrairieFyre.
Have a customer currently using Taske with their Toshiba, but Taske is no longer making Mitel compatable updates, so we're looking for alternatives.
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bobcheese
Sr. Member
Posts: 435
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Re: ACD Software
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Reply #1 on:
February 18, 2012, 03:49:42 PM »
depends on the number of agents have you looked CSM from Mitel?
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Mitel100
Sr. Member
Posts: 262
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Re: ACD Software
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Reply #2 on:
February 19, 2012, 07:27:08 AM »
I haven't really come across any other reporting package. Just a little note on CSM, it can only report on ACD express.
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