So I rolled out some softphones at one of our remote offices. They actually register with the UCA server back at our home office and then the calls go out the PRI at our home office.
Our deskphones there are working and sounding great. I have some users using softphones there and their calls are sounding good. But then there is 5 users using softphones were their calls are garbled really bad.
The issue is not account related, as I had a user who was having issues log into a UCA on a computer that wasn't and it sounded fine.
I uninstalled, deleted the mitel folders from the user directories, and reinstalled. No go
I removed AV to make sure realtime virus scanner wasn't interfering, no go
I believe the issue is with the computer. The computers match and exceed the minimum requirements for UCA.
What on that computer can be causing this, and why on so many?
Their headsets are set as default voice device in control panel as well as configuration menu on the UCA screen.
I am starting to get really confused on why here. I don't believe it is with the 5mb connection between us as there are other users that are working just fine.
Any advice would be greatly appreciated it.
Thank you,