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How to forward ACD Path number
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Topic: How to forward ACD Path number (Read 5242 times)
Tinus
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How to forward ACD Path number
«
on:
October 27, 2011, 10:50:19 AM »
Hello,
Is there a way that you can configure a forward all on a acd path with a button on a ip phone?
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ralph
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Published Author: http://amzn.to/2dcYSY5
Re: How to forward ACD Path number
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Reply #1 on:
October 27, 2011, 11:24:40 AM »
There's a couple of ways to do this.
You'll have to look up your feature codes to try.
(1) program a button on the phone to dial <remote DND FAC>+<ACD Path>
The "path unavailable" option should be programmed to go to VM.
You'll need to program this as a "user speed call" to get all the digits in.
(2) program a button to dial the "Call forward Remote" FAC button. The code is <FAC><Path number><VM Pilot>
Note: your COS must allow both of these features.
Also note: you'll need to program a "off" button for each of these.
Ralph
«
Last Edit: March 31, 2014, 08:09:18 AM by ralph
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Tinus
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Re: How to forward ACD Path number
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Reply #2 on:
October 27, 2011, 02:25:14 PM »
Thank you,
The costumer has a easy acd express. He wants to forward to a CELL PHONE. Is that also possible? Because you mention to go to the voicemail?
Greetz,
Tinus.
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ralph
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Re: How to forward ACD Path number
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Reply #3 on:
October 27, 2011, 02:31:38 PM »
It's possible.
Set up a system speed dial that has the "override toll control' option enabled and forward to that speed dial.
Ralph
Free MOH Beep Tone for Mitel 3300
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Last Edit: November 25, 2013, 11:25:27 AM by ralph
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Tinus
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Re: How to forward ACD Path number
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Reply #4 on:
October 28, 2011, 10:18:00 AM »
Thank you i'm going to try it.
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