Mitel UC Advanced & iPhone

[Sobomax]

Hi everybody,

Maybe anybody has expereince for UCA & iPhone.
We can't make and receive calls via UC Advanced for iPhone.
The UC Advanced app for iPhone doesn’t have extension in corporate network.
What we have:
1. We have dedicated UC Advanced server;
2. We have full list of all necessary licenses on those server (please, see below);
3. We downloaded the UC Advanced app from Appstore and installed it on iPhone;
4. On 3300 MXe II controller we do nothing, except creating the Personal Ring Groups for employees;
5. We haven’t got UC Mobile or any other applications as well as MAS server;
We can't make calls from UCA client installed on iPhone. If we choose anyone from corporate contacts and try to call, the client offers to make a call using the mobile phone or using OfficeLink. If we choose mobile, the call placed using cell network. If we choose OfficeLink the UC Advanced client offers to choose either the employee’s Deskphone or Softphone. But anyway we can't make calls using the UCA client installed on iPhone.

Feature Allowed Used
Auto Answer 20 10
Call Forwarding 20 10
Chat 20 10
Collaboration Integration Unlimited 10
Compact Mode 20 10
Console Option 0 0
Desk Phone 10 10
Do-Not-Disturb 20 10
Dynamic Status 20 10
External Dial 20 10
Federation Not Licensed N/A
Knowledge Management 20 10
Launchpad 20 10
Office Communicator Integration 20 10
Peering Not Licensed N/A
Phone Button Programming 20 10
Presence 20 10
Presence on Mitel Sets 20 10
RSS Window 20 10
Softphone 10 10
Stand-alone Mobile Web Portal 0 0
Stand-alone Web Portal 0 0
UC Advanced Mobile for Smart Devices 2 2
Video Calls 20 10
Visual Voice Mail 20 10
WLM Integration 20 10

Thanks in advance.

[Kurt]

UC advanced for iPhone is not a softphone.  You can use it to dial UCA Contacts natively from the iPhone which will use your AT&T/Verizon network/minutes to make the call.  If you have UC Mobile or External Hot Desking, you can have your UCA place a call to that said extension, which rings your iPhone, and also places a call to the number you dialed from UCA - Then it will join those calls together.  [You can also then add your office # to your AT&T A-List to not use up your minutes! ]

[mav]

To get officelink working, you need a Dynamic Extension Lic on the 3300 (basically a User Lic and an External Hot Desk User Lic).

Your cell phone needs to be logged in as an EHDU and then when you select to call a contact via Officelink, your smartphone sends a data packet back to the UCA Server which in turn tells the 3300 to call your Cell phone and when you answer the call, the 3300 makes a call to your contact on the corporate trunks.

This means that the call is originating on the 3300 so no cell phone call charge to you.

[bluewhite4]

To get officelink working, you need a Dynamic Extension Lic on the 3300 (basically a User Lic and an External Hot Desk User Lic).

Your cell phone needs to be logged in as an EHDU and then when you select to call a contact via Officelink, your smartphone sends a data packet back to the UCA Server which in turn tells the 3300 to call your Cell phone and when you answer the call, the 3300 makes a call to your contact on the corporate trunks.

This means that the call is originating on the 3300 so no cell phone call charge to you.

Actually Mav, I have to disagree with you on a technicality. You don't have to have a Dynamic Extension to get officelink to work. If your deskphone is in a Personal Ring Group, even if its the only thing in that personal ring group, the iPhone officelink will pickup and use your deskphone to make the call. So technically you don't need External Hotdesk to use officelink, just officelink isn't very helpful without it.

It took a call to Mitel to convince our Sale team that thats how it worked...

[abonabeel]

Hi everybody,

any one got solution how to setp UCA for IPhone with TW?

I try it but not accepted?

[Kurt]

To get officelink working, you need a Dynamic Extension Lic on the 3300 (basically a User Lic and an External Hot Desk User Lic).

Your cell phone needs to be logged in as an EHDU and then when you select to call a contact via Officelink, your smartphone sends a data packet back to the UCA Server which in turn tells the 3300 to call your Cell phone and when you answer the call, the 3300 makes a call to your contact on the corporate trunks.

This means that the call is originating on the 3300 so no cell phone call charge to you.

Actually Mav, I have to disagree with you on a technicality. You don't have to have a Dynamic Extension to get officelink to work. If your deskphone is in a Personal Ring Group, even if its the only thing in that personal ring group, the iPhone officelink will pickup and use your deskphone to make the call. So technically you don't need External Hotdesk to use officelink, just officelink isn't very helpful without it.

It took a call to Mitel to convince our Sale team that thats how it worked...

This is not the way the OP is describing it though.  UCA for iPhone can be used to control your deskphone, but in order to Make Field calls from your iPhone via UCA you need UC Mobile or EHDU.  I use it via UC Mobile personally. 

I'm hoping they make it a native SIP Softphone client that you can make data calls back to the UCA/TW server with soon!!

[Mitel100]

Mitel will I have been told have a SIP client within the UCA client. To use the iPhone as part of UCA, download a third party SIP client and register the client via Teleworker. This extension should be part of your personal ring group. When using office link, select this device to make the call from.

However, Teleworker is the key here.

Hope this helps