Author Topic: call log  (Read 9627 times)

Offline ralph

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Re: call log
« Reply #15 on: October 04, 2011, 06:07:37 AM »
In your case you can't call a cell when 911 is dialed.
I happen to know you vendor is working on that and it may be possible in near future.

1 - check COR 10 in the Class of Restriction form.   If it's not blank go to 100 - be sure it's blank.
2- check your digit mod.   If 10 has 'absorb 1' then pick one that doesn't have it.   In the digit insert field be sure this is there: '<T01>'.
3 - In your route assignment, probably 10, you should see trunk group 1, COR 10 (or your new one) and Digit mod 10 (or your new one)   - Very important:  Your route type must be set to 'emergency'.

4 - In the form ARS Digits dialed, you should have 911 go to route 10.  - Note not 9911

5 -Now for notification.   The phones you want to notify need to have emergency notification enabled in their COS.   Then create an emergency notification Hunt group and put them in it.

6 - Test.

7 - Now go to system speed dial and add 9911 with the actual of 911.

8 - In system speed dial again add '911*' with an actual of <your extension number> - this will stop accidental 911 calls.

I'm finding it hard to understand why 911 isn't working.   I know who set it up so it surprises that mistake would have been made.

Ralph


 

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