Hello all,
I have a problem that I hoping to get some opinions on. Here's my setup. I have two plants, each with the same type of Time Warner cable modem. I have two Mitel 3300 ICP devices, one at each plant, that are plugged straight into the cable modem with their own static IP address. One modem is configured with 10x1 speed and the other is configured as a 35x5 (wideband) speed. We have had major problems with people the end that uses the 35x5 connection hearing the other plant with robotic voices. If you wait long enough during the conversation the voices will return back to normal. The people who installed these Mitel say they have never heard of this before. We are NOT using IP phones. We are using the Mitel Superset 4025 handsets. The Mitel system contains 4 SHARC 21363 DSP and two DUAL FIM 820MM. I have listed below a subset of the maintenance logs which looks like a Time Warner issue with the network but their technicians have checked both sites and everything is in spec with no errors. Any ideas on what could be causing these robotic voices?
MAINTENANCE LOG:
1142 Info 2011/Aug/31 11:35:26 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 40 sec JB over=42 under=121 maxJtr=1185msnumber of Pkts with J > 200ms = 1
1141 Info 2011/Aug/31 11:23:48 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 151 sec JB over=43 under=129 maxJtr=1205msnumber of Pkts with J > 200ms = 1
1129 Info 2011/Aug/31 11:21:03 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 14 sec JB over=45 under=122 maxJtr=1219msnumber of Pkts with J > 200ms = 1
1128 Info 2011/Aug/31 11:20:48 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 7 sec JB over=47 under=124 maxJtr=1242msnumber of Pkts with J > 200ms = 1
1116 Info 2011/Aug/31 10:52:18 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 210 sec JB over=48 under=129 maxJtr=1251msnumber of Pkts with J > 200ms = 1
1107 Info 2011/Aug/31 10:47:09 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 130 sec JB over=46 under=128 maxJtr=1229msnumber of Pkts with J > 200ms = 1
1102 Info 2011/Aug/31 10:37:12 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 792 sec JB over=90 under=264 maxJtr=1225msnumber of Pkts with J > 200ms = 2
1086 Info 2011/Aug/31 10:12:45 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 378 sec JB over=183 under=409 maxJtr=1245msnumber of Pkts with J > 200ms = 4
1076 Info 2011/Aug/31 9:58:42 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 163 sec JB over=46 under=125 maxJtr=1227msnumber of Pkts with J > 200ms = 1
1073 Info 2011/Aug/31 9:48:05 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 353 sec JB over=58 under=223 maxJtr=1199msnumber of Pkts with J > 200ms = 2
1070 Info 2011/Aug/31 9:39:23 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 710 sec JB over=47 under=168 maxJtr=1237msnumber of Pkts with J > 200ms = 1
1054 Info 2011/Aug/31 9:02:52 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 269 sec JB over=114 under=388 maxJtr=1233msnumber of Pkts with J > 200ms = 3
1053 Info 2011/Aug/31 9:00:51 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 226 sec JB over=116 under=382 maxJtr=1233msnumber of Pkts with J > 200ms = 3
1037 Info 2011/Aug/31 8:35:10 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 83 sec JB over=45 under=125 maxJtr=1215msnumber of Pkts with J > 200ms = 1
1034 Info 2011/Aug/31 8:23:49 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 270 sec JB over=91 under=256 maxJtr=1225msnumber of Pkts with J > 200ms = 2
1032 Info 2011/Aug/31 8:09:25 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 37 sec JB over=43 under=121 maxJtr=1203msnumber of Pkts with J > 200ms = 1
886 Info 2011/Aug/30 16:58:19 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 325 sec JB over=107 under=314 maxJtr=1128msnumber of Pkts with J > 200ms = 3
885 Info 2011/Aug/30 16:48:04 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 61 sec JB over=35 under=112 maxJtr=1113msnumber of Pkts with J > 200ms = 1
884 Info 2011/Aug/30 16:47:12 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 1159 sec JB over=279 under=776 maxJtr=1146msnumber of Pkts with J > 200ms = 8
877 Info 2011/Aug/30 16:15:34 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 265 sec JB over=70 under=230 maxJtr=1126msnumber of Pkts with J > 200ms = 2
874 Info 2011/Aug/30 15:54:54 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 223 sec JB over=68 under=223 maxJtr=1120msnumber of Pkts with J > 200ms = 2
871 Info 2011/Aug/30 15:49:41 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 7 sec JB over=32 under=108 maxJtr=1088msnumber of Pkts with J > 200ms = 1
861 Info 2011/Aug/30 15:01:16 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 46 sec JB over=34 under=111 maxJtr=1100msnumber of Pkts with J > 200ms = 1
854 Info 2011/Aug/30 14:41:42 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 281 sec JB over=96 under=250 maxJtr=1102msnumber of Pkts with J > 200ms = 3
848 Info 2011/Aug/30 14:32:11 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 26 sec JB over=35 under=112 maxJtr=1117msnumber of Pkts with J > 200ms = 1
845 Info 2011/Aug/30 14:26:37 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 59 sec JB over=31 under=108 maxJtr=1080msnumber of Pkts with J > 200ms = 1
843 Info 2011/Aug/30 14:22:55 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 637 sec JB over=150 under=379 maxJtr=1137msnumber of Pkts with J > 200ms = 4
841 Info 2011/Aug/30 14:02:21 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 244 sec JB over=67 under=153 maxJtr=1109msnumber of Pkts with J > 200ms = 2
834 Info 2011/Aug/30 13:10:17 E2tSp IP Network Congestion AlertJitter from phone xx.xx.xx.xx > 300msCall duration 149 sec JB over=67 under=202 maxJtr=1101msnumber of Pkts with J > 200ms = 2
Thanks for any help or suggestions you can give me!