Author Topic: automated call-forwarding out of business hours ?  (Read 2208 times)

Offline nvedv

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automated call-forwarding out of business hours ?
« on: July 27, 2011, 04:55:03 AM »
Hi!

We do have a 3300 with approx. 150 IPphones 5330 attached.

6 persons ask if it is possible to have an automatic call-forwarding enabled out of the business-hours.

At the moment they do manually use the following:

18:00 h -> end of business day: activate call-forwarding to an external number
08:00 h -> start of business day: DEactivate call-forwarding

Due to the fact that this scenario repeats every day they asked me if there is a way to automate this task ?

So..any chance to enabled/disable call-forwarding via a scheduler inside the 3300 ?

Ove
 


Offline ralph

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Re: automated call-forwarding out of business hours ?
« Reply #1 on: July 27, 2011, 06:07:12 AM »
If your system goes into "night mode" after hours then yes it is possible.

To do this create a system speed dial that routes the call to the external number.   Be sure to tick "over rides toll control".

Next, go to the call rerouting always form and choose a vacant number other than '1'.   For example you may be able to use "20".
In each field choose "reroute" and then in the destination field put the system speed dial number you created above.

Next go the the Call Rerouting Assignment form.   Find the 6 phone you want to forward and put the call rerouting always number we chose in the step above (Our example was '20") in the Night 1 and Night 2 columns.

All done.

Ralph


 

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