Hi,
Our MXe is giving trouble, was wondering if anyone can help.....
System Description:
MXe 3310 on its own WAN, Clustered with 2 other MXe 3310s. WAN Link 100Mbit to hub MXe synchronous. MCD Software rev 4.2
Handsets all 5320/5330 PoE
Symptoms:
Box is pingable
Incoming, Outgoing and Extension - Extension calls work fine
Web management interface is very slow (30-60 minutes to login) or non responsive, usually the latter.
Yesterday (when maintainer was here) on the RTC repeated ps showed the CallEngine process running at >80% cpu which, for a *nix process, is bad news and explains the lack of responsiveness from the system.
When a user logs out of a handset (all users are hot desk) the handset will let them log in, however keys are not displayed and we get a "please wait while upgrades are being performed..." message on the handset; the handset does get the right DN and functions as expected.
Can't connect to MXe via Telnet (port 2002) (login fail for valid logins) or the web interface (times out) so no visibility of logs. My serial lead seems to disagree with the serial port on the MXe.
The other two MXes in the cluster are complaining (understandably) about SDS replication errors
Things we have tried:
issued a reboot command from the RTC - everything seemed OK until maintainer started a backup; backup hung on "Multiline device key assignments" according to the logging on the RTC.
So the maintainer says replace the HDD or the System... obviously I am reluctant to do either if there is another fix possible... for example are there any RTC commands that can check out the HDD state (like fsck) on a running system just in case the Multiline Handset Key definition database is corrupted by bad sectors or some other issue?
TIA
BenM