I tried to set up an RAD Hunt Group and use it for my ACD path.
This is what I did:
(ACD Path Directory Number: 8199; RAD Hunt Group: 6000; RAD VM Port Directory Number: 6001)
Detailed provisioning:
* COS:
COS Number: 4;
Comment: RAD
COV/ONS/E&M Voice Mail Port: No
Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Answer Plus Delay to Message Timer: 5
Answer Plus Expected Off-hook Timer: 128
Answer Plus Message Length Timer: 15 (Actual recorded announcement length is between 5-10 sec)
Ringing Timer: 60
* VM Ports:
Port ID: 20 Primary Directory Number: 6001
(6001 is taken OUT OF embedded voice mail Hunt Group)
* Station Attributes:
Number: 6001
Intercept Number: 1 (default)
COS(Day/Night1/Nigh2): 4
COR(Day/Night1/Nigh2): 1 (default)
* Hunt Group:
Hunt Group: 6000
Hunt Group Mode: Terminal
COS(Day/Night1/Nigh2): 4
Priority: 64
Hunt Group Type: RAD
Phase Timer Ring: 1
Member:
Index: 1
Number: 6001
Presence: Present
* VM RAD Greetings
RAD Set: 10
Greeting 1: 1
Greeting 2: 2
Greeting 3: 3
Times to Play: 1
(I've verified using the System Admin mailbox tool that the RAD number 1-3 are recorded/uploaded correctly).
* VM Greetings:
Port ID: 20
Greeting: RAD Set 10
* ACD Path:
Path Directory Number: 8199
Path Reporting Number: 251
Path Options:
Priority: 64
Primary Agent Skill Group ID: 1 (ACD group 1 is working, without RAD/MOH though)
Recording 1 Delay to Start Minutes: empty
Recording 1 Delay to Start Seconds: 10
Recording 1 Directory Number: 6000
Audio Settings:
Audio Source: None
Rest are default values
Now I tried the following
1. Dial DID for 8199 from outside through SIPT
2. Dial 6000 from internal phone
3. Dial 6001 from internal phone
All I get were nothing but ringback tones. Looks like the RAD voice mail port (6001) is never opened. I adjusted my timer to avoid the DND situation (mentioned in some other posts). I've been trying this for a day and still can't get my RAD working.
Am I missing anything or did anything wrong? Or is there any System Options I need to adjust?
BTW, I don't have Analog License on my 3300 but I don't think it should matter. Also, Embedded voice mail/MLAA works fine.
Thanks a lot