« previous next »
Pages: [1]   Go Down

Author Topic: Calling out codes  (Read 2062 times)

Offline Neo360

  • Contributer
  • *
  • Posts: 12
  • Karma: +0/-0
    • View Profile
Calling out codes
« on: June 02, 2011, 04:32:39 AM »
All,

I have an ACD call centre that now has a requirement to call out..  Is there a way that I could report on different types of outgoing calls..  Say, Personnel, Sales or Insurance....

I am running a 3300 on 8.0.11.7 and also have a 6110 and 6160...

Any help would be appreciated... 
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Calling out codes
« Reply #1 on: June 02, 2011, 09:16:15 AM »
I think you'll have to use account codes.   

Ralph
« Last Edit: April 23, 2014, 01:03:30 PM by ralph »
Logged

Offline Neo360

  • Contributer
  • *
  • Posts: 12
  • Karma: +0/-0
    • View Profile
Re: Calling out codes
« Reply #2 on: June 02, 2011, 09:30:57 AM »
How do you report the account codes?
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Calling out codes
« Reply #3 on: June 02, 2011, 01:14:46 PM »
Either your call accounting or Prairie Fyre programs can do it for you.   Unfortunately bout would be outside of my skill set.
 
Ralph
« Last Edit: April 23, 2014, 01:03:11 PM by ralph »
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10