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Author Topic: Calling out codes  (Read 2073 times)

Offline Neo360

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Calling out codes
« on: June 02, 2011, 04:32:39 AM »
All,

I have an ACD call centre that now has a requirement to call out..  Is there a way that I could report on different types of outgoing calls..  Say, Personnel, Sales or Insurance....

I am running a 3300 on 8.0.11.7 and also have a 6110 and 6160...

Any help would be appreciated... 
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Offline ralph

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Re: Calling out codes
« Reply #1 on: June 02, 2011, 09:16:15 AM »
I think you'll have to use account codes.   

Ralph
« Last Edit: April 23, 2014, 01:03:30 PM by ralph »
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Offline Neo360

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Re: Calling out codes
« Reply #2 on: June 02, 2011, 09:30:57 AM »
How do you report the account codes?
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Offline ralph

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Re: Calling out codes
« Reply #3 on: June 02, 2011, 01:14:46 PM »
Either your call accounting or Prairie Fyre programs can do it for you.   Unfortunately bout would be outside of my skill set.
 
Ralph
« Last Edit: April 23, 2014, 01:03:11 PM by ralph »
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