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Author Topic: ACD Interflow before Overflow  (Read 3031 times)

Offline jlavetan

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ACD Interflow before Overflow
« on: May 25, 2011, 09:15:28 AM »
Using a SX200 ICP system...

Is it possible to interflow ACD calls before going to an overflow group?

From the documentation, it looks like calls will always stay in ACD groups (primary or overflow) before interflow. Is this correct?

Thanks
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