I believe I found the class of service option being used, Does this sound like the correct option. ANI/DNIS/ISDN Number Delivery trunk......... on or off. It was on, I turned it off and saved the changes and still no changes. Do we have to reboot the box?
I think you are exactly right though because I found another user who has the same option and this was someone elses reply.
From a Mitel Tech Bulletin:Description/SymptomsRing is not heard immediately when external phone calls on LS trunkBody/SolutionsBackground:An external phone that is connected to the LS trunk rings four times before the receiving phone rings. When the class of service option ANI/DNIS/ISDN Number Delivery Trunk is enabled, the system waits for the ANI information before making the phone ring. If ANI is not provided, the phone will not ring immediately.Solution:In the COS, disable ANI/DNIS/ISDNNumber Delivery Trunk
So from reading this, it sounds right but wondering why it isn't working when I turn it off.
Thanks for any help!!!
Chad