Thanks guys for your help, appreciate it.
I got call forward working with system speed calls, this works fine for peoples phones, but the main receptionist phone it continues to ring on the phone even with call forwarding active, I'm guessing because our main number ends in 300 and the receptionist phone is 310, so call forwarding activated on the receptionist phone is only for 310.
We have other phones with our incomming lines on them, Line 1, Line 2 & Line 3 and they still continue to call with the call forward feature on.
Maybe the best bet is to somehow modify the Night mode (Not sure how) and instead of going to message bank, activate a call forward on all incomming lines to the other number...
I'll Answer you guys individually now and thanks again for taking the time to read my post, reply and help out.
Re: Brantn
There is no network between the two sites yet, this is a new office setup, we were going to go with the mitel license which allows the both systems to be on the one network but at this point in time it wasn't going to benifit us the outlay costs.
The reason for it being external is because we have 2 offices, one closes at 5:00PM, the other runs a call center and operates until 8:00PM, the idea is, that for those 3 hours of operation at the call center any incomming calls should be divereted to that so that a person may answer and help, rather than go to message bank.
Re: ralph
The System speed call is set to override Toll, the call forwarding on the phone is working fine... it's just not working on the receptionist phone aka main answering point.
Re: nmackin
Man, thats a tuff one, but I remember when the mitel guy set our systems up he asked, do you want calls to go direct to the phone extension from outside or just go through to reception or voice mail.
Thanks again guys, what should I look at next?