Hello,
We are having issues where the names of the stations sets are appearing on customers caller ID. Its random and does not happen all the time. For an example:
Ext:12345 - John Doe, "John Doe" would appear on the customers caller ID. It should show up as the Facilities name, which sometimes it does. I'm just wondering if anyone have any ideas why this is happening. Verizon said their end is good.