Mitel 3300 Random ring around setup

[armstr_a]

Hi i would be grateful for some assistance with a dept ring group set up. At present it is set to ring a group and goes round in the order that is listed so user 1 always rings first. Managers are complaining that user 1 is taking all the calls and colleagues are ignoring user 1's phone when it rings rather than picking it up being in the same pick-up group. Is there a way to set it to randomly ring the people in the pick-up group or ring group at all rather than start from user1?

The dept are in the same pick-up group and ring group using 5312 handsets.

Thanks in advance!

[Mattmayn]

You could make all of the users ring at once with ease by selecting "Ring All" in the ring group. Or you could set up a hunt group and make it circular. Or you could setup an ACD path. Depends on how you want to approach this really.

[ralph]

For simplicity, I'd remove the ring group and change it to a Circular Hunt group as Mattmayn suggested.

Ralph

[armstr_a]

Thanks very much for your help guys much appreciated.

[brantn]

You can also overflow your ring group as well.