Hi i would be grateful for some assistance with a dept ring group set up. At present it is set to ring a group and goes round in the order that is listed so user 1 always rings first. Managers are complaining that user 1 is taking all the calls and colleagues are ignoring user 1's phone when it rings rather than picking it up being in the same pick-up group. Is there a way to set it to randomly ring the people in the pick-up group or ring group at all rather than start from user1?
The dept are in the same pick-up group and ring group using 5312 handsets.
Thanks in advance!