Hunt Group Call rotation

[bavingtonm]

Hi

I have a request to setup a hunt group for 5 technical product guys, although the request is kind of different in the way that their manager wants the calls to be handled a specific way (see below):

If all tech guys are not on a call and a call comes in, then the first person named in the hunt group should get the call (Pretty normal right?). 

Then when the same scenario exists (all tech guys are not on a call) and the next call comes in, the manager wants the call to automatically ring the next person listed below in the hunt group.

So effectively they want each tech guy to receive the call in sequence so no-one is a primary contact exactly, meaning new calls are shared between each tech guy equally in rotation.

Can you tell me if this is funtionality is possible to configure with this system?

Many thanks

Mark

[ralph]

Very simple.
In the hunt group, change it from a Terminal Hunt to a Circular Hunt.

Ralph

[bavingtonm]

So this will cause the next new call to be directed firstly to the second person in the list and so on if all tech guys are NOT on a call?

As the new call must cascade down through the list so each person in the list receives a call first in rotation but again when none of the tech guys are on a call, so its not looking for the person at the top of the list each time.

Thanks

Mark

[ralph]

Yes.
1st call comes in.  Rings to tech 1.   Call disconnects.
2nd call comes in.  Rings to tech 2.  Call disconnects.
3rd call comes in.  Rings to tech 3.  Call disconnects.
etc. Through all techs then starts over.

Ralph