I'm trying to remotely retrieve an internal call that was put on hold by either a Generic SIP phone or the EX-Controller's FXS but fail to do so. However, I can remotely retrieve any call held by a MiNET user. The COS, SIP device capabilities, Interconnect no. are the same for my test users.
Call Hold done by MiNET - Remote Retrieve is OK by MiNET, Analog-FXS, Generic SIP
Call Hold done by Analog-FXS or Generic SIP - Remote Retrieve is NOK by MiNET, Analog-FXS, Generic SIP
The message on the MiNET phone says Not Allowed.
I simply follow the FAC<number of who placed the call on hold>.
Any suggestions on what I should check?