Mitel Forums > Mitel MiVoice Business/MCD/3300

ACD Call Path

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bvtech:
There is no overflow path programmed. Might that be the problem? What I find bizarre is that when I call in to the number that is answered by the main AA, I can dial path 1 and with no agents logged in it goes to path 2 where I can dial 1 and reach the correct mailbox. However, when coming in directly to the ACD phone number I do not end up in the correct mbox, just to the main AA.

ralph:
You can try this as an experiment:
Assign a phone the same COS as your VM ports.
Create a new VM hunt group and put the phone in it.
Use the hunt group as the target for your "Press 1".
See what comes up on the display. 
That should tell you what mailbox it's actually trying to go to.

Ralph

bvtech:
I set up ext. 1551 with VM ports I created a new vm HG as 6105 and added 1551 to the HG.  I made 6105 the Interflow Point Directory for Press 1.  when path 1 (1111) is unavailable the Unavailable Answer Point Directory Number is 1112 (Path 2). What I see in the display of 1551 is No Ans from 1111.

johnp:
What version of software is running?

bvtech:
10.0.2.10 is the current software.

It seems to me that the issue is when Path 1 is unavailable and reverts over to path 2.  Path 2 will not transfer the call to the correct extension mailbox when path 1 does not answer.  If I change the DID number so that path 2 answers immediately, then pressing 1 goes to the correct destination.  It has something to do with the handoff from path 1 to path 2.

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