Mitel Forums > Mitel MiVoice Business/MCD/3300

external forward from autoattendant

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johnp:
Looking at ars routes will help to determine the type of trunks you may have. Also may need to look at the class of service for voicemail ports

tommyclowers:
I've enabled external call forwarding on every class of service we have. I am still unable to get calls to forward to a cell phone when calling the main campus line and entering in an extension, it just loops back to the auto attendant.

johnp:
Could be a trunk to trunk connect setting still in class of service. Also could be a class of restriction. Does the phone ring

tommyclowers:
phone does not ring, auto attendant states if you know your party's extension enter it at any time. enter in extension, there is a slight pause the the auto attendant message starts again.

sarond:
I would test by setting up a speed call that is their mobile, set this to override toll.
Then forward their extension to the speed call. This should overcome Class of Restriction issues.

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