Mitel Forums > Mitel MiVoice Business/MCD/3300

external forward from autoattendant

(1/5) > >>

tommyclowers:
I have a whole department that has their extensions being forwarded to their cell phones. This works when dialing the extension from internal but not when calling from external (dialing the main campus line) and when the auto attendant says to enter the extension at any time, you can enter in said extension but it just loops back to the auto attendant, not forwarding to the cell.
For each individual, I do have allow forward to external set to YES in their COS, is there something I need to change on the auto attendant?

johnp:
Check class of service settings for the trunk

tommyclowers:
how do I figure out the trunk?

johnp:
This would be in the trunk attributes form

tommyclowers:
not my world, how do I tell what Trunk we are using? there are several pages....

Navigation

[0] Message Index

[#] Next page