Dear Support Team,
I'm using putty to export smdr data from our Mitel unit to a log file using Telnet port 1752, but the log does not contain any heading. Yes, I see some calls per line, are they coming in or out? I've tried to import the SMDR logs into Splunk and view them using the Cisco CDR Reporting and Analytics, just to see on graphs the extension usage, etc, bu no joy
How do you actually process the data from Telenet 1752 into a useful way? My boss has asked me a simple question like which 5 extensions in our 110 are used to most, and I have no idea! Isn't there any tool (not Excel! lol) that will analyse the logs for me and present them in an executive readeable manner?
Thank you!
