Author Topic: Blocking 911 calls from being made through an auto attendant  (Read 341 times)

Offline cdent4

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Blocking 911 calls from being made through an auto attendant
« on: October 04, 2024, 01:38:32 PM »
I have a customer who received a call to a call director mailbox.  Within the auto attendant, they dialed 911, which happens to be a speedcall in the pbx, and the call went to the PSAP with incorrect information.

What I want to do is deny/block the ability for users to dial 911 from an auto attendant, forcing them to hang up and call 911 the proper way.

Customer has SIP trunks into a 9.4 MXE-III controller, and a 9.7 Micollab server with Nupoint.

I assumed it would have something to do with the Nupoint system configuration.  The customer has extension numbers that begin with 9, so I'm thinking I can't just block anything they dial starting with 9.  Here is the Nupoint config:

Activating active configuration config=0 without Stoping TCP/IP
 NUPOINT VOICE SYSTEM CONFIGURATION
 
 Group #1: "Line Group 1"
  Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10 0:11 0:12
                  0:13 0:14 0:15 0:16 0:17 0:18 0:19
            Voice Recognition Conn: <none>
  Application = [NP RECEPTIONIST]
  NP Call Director Interface
   Dial plan = [5,5,5,5,5,5,5,5,5]
   Administrator mbox # = [99998]
   General Greeting mbox # = []
   Attendant mbox # = [99999]
   Transfer Call Box # = []
   Wait Prompt = [Y]
   Caller multiple messages enabled = [Y]
   KEY_0 for attendant transfer during greeting = [Y]
   Disconnect string = []
   Pre-company name string = []
   Pre-mailbox greeting string = []
   Passcode Length  Min = [4], Max = [10]
   "6" Key Operator Transfer Dial String = []
   "6" Key Operator Transfer pre-Dial String = []
   Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
   Passcode trip count = [5],  Passcode trip period = [24]
   Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
                 Suppress Number = [N], Single Digit Access = [N]
   Delay Before Answer = [50]
   E-mail Transfer String = []
   Allow Dial an Extension for callers = [Y], users = [Y]
   Analog Networking: Call Setup timeout = [6]
      International Access Code = [], Country code = []
      Area/City code = [], 1plus dialing = []
      Area/City code is dialed with Local Telephone Number = [N]
      Telephone number = [], Loop-back Test Mailbox = []
   Name Greet Quality =
  • , Message Quality =

   Pre-DN = [S+], Post-DN = [+H], Connect = [], Serial = [S+]
   Return = [S+], Return call reject = [++], Reorder Action = [0H]
   PBX dial plan = [5,5,5,5,5,5,5,5,5]
   Offsets = [0,0,0,0,0,0,0,0,0]
   Deleted digits = [0,0,0,0,0,0,0,0,0]
   Timeout for receipt of first DTMF digit (.1 seconds) =

   Greet/Name = [G], PBX console operation = [N]
   Day operator = [0H], Night operator = [0H]
   Attendant extension =

   TDD - Dialtone detect time =

   TDD - Minimum Dialtone Detect Power =

   TDD - Play delay after DTMF detect =


Offline ralph

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Re: Blocking 911 calls from being made through an auto attendant
« Reply #1 on: October 04, 2024, 07:36:02 PM »
I may have suggested the wrong forum. I'm thinking it should be posted under the NuPoint section.
But in any case, I think the easiest fix is to change the last '5' to a '0' in the dial plan.  (PBX dial plan = [5,5,5,5,5,5,5,5,0])
I'm not an expert in NuPoint but I think that would work.

On the PBX side, if you wanted to you could create a new COR that blocks dialing 911 in ARS and assign that COR to all the voicemail ports.  That's probably more complicated. If you do that, please be sure to test 911 to be sure it still works.

Ralph

Offline johnp

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Re: Blocking 911 calls from being made through an auto attendant
« Reply #2 on: October 07, 2024, 12:54:17 PM »
might make 911 a location based number and deal with it that way


 

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