Author Topic: DAY/NIGHT1/NIGHT2 Service by each DID or SIP Trunk  (Read 485 times)

Offline ggesto

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DAY/NIGHT1/NIGHT2 Service by each DID or SIP Trunk
« on: October 03, 2024, 01:55:44 PM »
Hi team, hope you're doing well. I'm new in Mitel, and have a 3300 in my lab. There is one thing that i'm trying to do, and it's to be able to change to DAY/NIGHT1/NIGHT2 but not the hole system, just for 1 DID or for 1 SIP Trunk. I can do it change it the hole system: System Options -> Business Schedule, etc...
Maybe there is something that i can do it through the embebbed voice mail (currently i don't have license for that), i don't know.

So, here is the question: How can i do to DID#1 see the schedule 1, and the DID #2 see the schedule 2? Otherwise, it is possible to configure the schedule 1 to see the holidays #1, and the schedule 2 see the holidays #2?

An example:
In my brunch office i've two different sections with differents DID numbers, Sales (DID #1) and Support (DID #2).
Sales works from 9 to 17 and Support from  8 to 16
October 10 is holidays for Sales, but not for Support, and October 20 is holidays for Support but not for Sales.

Many thanks for the feedback.

Regards


Offline lundah

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Re: DAY/NIGHT1/NIGHT2 Service by each DID or SIP Trunk
« Reply #1 on: October 03, 2024, 02:09:15 PM »
You'd use Business Schedules to set the schedule, then apply the schedule to the destination DN of the DID in Call Rerouting.


 

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