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Mitel 5360 Line Shows in Use But It Is Not
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Topic: Mitel 5360 Line Shows in Use But It Is Not (Read 1345 times)
cempey
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Mitel 5360 Line Shows in Use But It Is Not
«
on:
July 30, 2024, 08:08:55 AM »
Hello,
I have a Mitel 5360 on a 3300 system where the primary line often shows that it is in use when it is not. Calls cannot come in during this time. The set will clear itself.
I have so far been unable to find a way to clear this.
Chris
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ralph
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Re: Mitel 5360 Line Shows in Use But It Is Not
«
Reply #1 on:
July 30, 2024, 09:03:52 AM »
If it's a prime line you can do a couple of commands to try and figure out what's happening.
Stat ext <extension>
loc fe ext <extension>
If it's not a prime line then you can first find the PLID of the host phone with the command stat ext <extension> then while it's happening you can use the command of stat mls <PLID of Host phone>. If the line is actually busy it will show either I-busy or you-busy. If it says you-busy then you'll have to track down who else has that line.
Ralph
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cempey
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Re: Mitel 5360 Line Shows in Use But It Is Not
«
Reply #2 on:
August 02, 2024, 04:17:30 PM »
I tried those commands and it shows my device is idle even though the set shows it is in use:
STATE EXTENSION 4781
The number refers to a Multi-device User Group.
Pilot Number: 4781
Members: 4781
Call Token - current owner:
Call Token - previous owner:4781
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 3 1 26 1| 5360 IP |Idle | | |
1 3 1 26 2| Unassigned |Not applicable | | |
1 3 1 26 2| Unassigned |Idle | | |
----------------------------------------------------------------------------
----------------------------------------------------------------------------
LOCATE EXTENSION 4781
The number refers to a Multi-device User Group.
Pilot Number: 4781
Members: 4781
IP Device ID: 26
Circuit Location : 1 3 1 26 1
Extension : 4781
Active Features :
Message Waiting Lamp On
Callback Messages : 1
Call Forward Always : 5000
Handsfree Answerback
Phone Lock: UnLocked
Service Level: Multi-device
MAC Address : 08:00:0F:85:D7:A1
Zone ID: 1
STATE MLS 1 3 1 26
Shelf Cir | | Line | Line | Process
Cab Slot Line | Installed Card | Type | State | ID |Status
--------------------------------------------------------------------------------
1 3 1 26 1 |MC125AA IP Line | key system | mls_idle | |
1 3 1 26 3 |MC125AA IP Line | single line| mls_idle | |
1 3 1 26 5 |MC125AA IP Line | key system | mls_idle | |
--------------------------------------------------------------------------------
Where else should I be looking?
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ralph
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Re: Mitel 5360 Line Shows in Use But It Is Not
«
Reply #3 on:
August 03, 2024, 11:59:12 AM »
Remove the call forward Always and I'd bet the light goes out.
It's showing that the line is forwarded on an always condition.
Ralph
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